Outsourcing Services
Managed Outsourced Team
Outsource an entire function to FGC+. We take care of everything from hiring, training, and building to managing processes and supervising staff.
We manage the entire function, including documenting business practices. When you grow and need more staff, you don’t have to train again.
Virtual Staff | Executive Assistants
Virtual Assistants are an extension of your staff, directed by you. With our in-house team providing management oversight, we assure top-quality, reliable, and constant support.
We find you the right people and they become an extension of your team, under your direction. We oversee their work with an on-site supervisor.
Project-Based Staff
Project-based staff can help you when you have a short-term need or a project you need done. Use for seasonal, busy seasons, or a quick project.
You get the support you need, when you need it while we handle the hiring, training, as well as redeploying staff.
Some of the functions our clients outsource with us
Accounting & Bookkeeping
Architecture & Graphic Design
Medical Billing & Coding
Administrative Support
E-Commerce Functions
Recruiting
Back Office Support
Human Resources
Research
Call Center & Omni-Channel Support
Logistics Management
Lead Generation & Sales
Customer Service
Marketing
Tech/IT Support
Some of the Industries We Serve
Architecture
Construction
E-Commerce
Logistics
Insurance
Medical Billing
Telecommunications
Travel and Tourism
“FGC+ agents are well-adjusted, you can hear them great on the phone. The technology is fantastic. The training is great. So our first agent with the Philippines is Joan, and we just visited their office in Bacolod and I can tell you, we are impressed with the office. We are impressed with the staff. We absolutely love Joan. And when Graymatter expands very near in the future, the first phone call that we’re gonna make is to Jerinne to get more agents just like Joan.”
I am very satisfied with FGC+ and it’s their people that make them stand out from others. They are very friendly and they really know what to do. We don’t really need to brief them too many times. Their services has gone beyond expectations. The people are easy to work with. Since using FGC+ services, we’ve really seen an increase in the number of visitors and registrations. We can always rely on them. They are very independent. We don’t have to micromanage; we don’t have to supervise all the time.
Kimberly has quickly adapted to the team here. She is a very quick learner and is becoming a vital part of day to day operations. Although her day to day tasks are not set in stone, she is becoming fluent in our systems and can assist in multiple different projects. Overall she’s been a great addition to the team, and I am working on making sure she is as versed in all concepts.
