Managed Outsourced Team
Complete management and oversight
You can’t truly grow your business when your focus is being pulled away from the most impactful work. Trying to do everything yourself or with a limited staff only works for so long. Then, there comes a point when you and your team are spread too thin. Recruiting, hiring, and managing a staff takes a lot of resources and time that growing and scaling companies can’t afford.
This is when companies consider outsourcing back office functions.
With FGC+ you get more than just an outsourced function–you get
a support team focused on your success.
Recruitment & Hiring: We offer competitive benefits in a fun, motivating work environment where people want to come to work, so we can find your highly-skilled staff quickly.
Training: We work with you to understand your business and develop in-depth training we use going forward whenever we add to your staff. We include soft skills, product training, and use a variety of methods from live to self-paced e-learning. When it’s time to ramp up, you don’t need to worry about re-training.
Operations & Quality: Our managers and supervisors are there to ensure that high-quality work is produced and remove any obstacles to your team’s success. We work with you to establish, audit, and meet your quality parameters.
Workforce: Our Workforce team ensures the right number of staff is hired and uses resource planning, real time monitoring, forecasting, and seasonality to help you maximize your team while minimizing costs.
State-of-the-art Facilities: Having a remote staff can lead to issues with connectivity and oversight. With FGC+, your team works together in a high-redundancy facility. Your team has other teams nearby to share best practices and team leads who are there to ensure their success.
Some of the functions our clients outsource with us
Accounting & Bookkeeping
Architecture & Graphic Design
Medical Billing & Coding
Administrative Support
E-Commerce Functions
Recruiting
Back Office Support
Human Resources
Research
Call Center & Omni-Channel Support
Logistics Management
Lead Generation & Sales
Customer Service
Marketing
Tech/IT Support
If you don’t see a function you need, reach out to us. We are always adding services and functions.
Where could outsourcing a function help you take your business?
“FGC+ agents are well-adjusted, you can hear them great on the phone. The technology is fantastic. The training is great. So our first agent with the Philippines is Joan, and we just visited their office in Bacolod and I can tell you, we are impressed with the office. We are impressed with the staff. We absolutely love Joan. And when Graymatter expands very near in the future, the first phone call that we’re gonna make is to Jerinne to get more agents just like Joan.”
I am very satisfied with FGC+ and it’s their people that make them stand out from others. They are very friendly and they really know what to do. We don’t really need to brief them too many times. Their services has gone beyond expectations. The people are easy to work with. Since using FGC+ services, we’ve really seen an increase in the number of visitors and registrations. We can always rely on them. They are very independent. We don’t have to micromanage; we don’t have to supervise all the time.
Kimberly has quickly adapted to the team here. She is a very quick learner and is becoming a vital part of day to day operations. Although her day to day tasks are not set in stone, she is becoming fluent in our systems and can assist in multiple different projects. Overall she’s been a great addition to the team, and I am working on making sure she is as versed in all concepts.
